Contact Us
Got a question about a review, spotted something out of date, or want to flag a new casino for us to look at? This page explains the best way to reach Non Gamstop Casinos and what kind of enquiries we can actually help with.
How to reach us
You can email us at [email protected]. We read every message and try to respond within a few working days, though busier periods can mean a slightly longer wait. Please include as much detail as possible — the casino name, the page you're referring to, or a screenshot if it's relevant — so we can look into it properly.
What we can help with
- Corrections or updates to our reviews and ratings for brands such as Betmica, Kikibet, Betninja and the other operators listed on our full list of non GamStop casinos
- Suggestions for casinos, betting sites or slot providers we haven't covered yet
- General feedback on how a casino performed for you, including bonus terms, game selection or payment speed
- Questions about how our comparisons and rankings work
- Corrections to factual errors, broken details, or outdated information anywhere on the site
What we can't do
We're an independent comparison site, not the casinos themselves. That means we're not able to access your casino account, process withdrawals, resolve deposit disputes or issue refunds — those matters need to go directly to the operator's own support team, usually via live chat or email on their site. If you're dealing with a dispute, keep records of your correspondence with the operator, as this will help if you later need to escalate the issue with the relevant licensing authority shown on that casino's website.
If you're concerned about your gambling habits or want information on managing play responsibly, our responsible gambling page is the right place to start, and it includes pointers on where to find support outside of self-exclusion schemes.
Before you write in
A few quick checks can save time on both sides:
- Check whether your question is already answered on our main casinos guide, which covers payment methods, bonus terms and how we rate operators
- Have the casino name and, if possible, the date of your experience ready
- Screenshot any error messages, bonus terms or account notices you want us to review
Who's behind this site
You can find out more about how Non Gamstop Casinos approaches its reviews, and the people behind the research, on our About Us page. Our Terms and Conditions set out how the site operates and how we handle the commercial relationships that support it — reviews and rankings are based on our own research, not on payment.
Whatever the reason for getting in touch, we appreciate the feedback. It's a genuine part of how we keep our coverage of the market useful and current. All players contacting us should be aged 18 or over.